Why can't I log in to MT5?

Check the last entry in the “Journal” tab to find out the exact reason: “Invalid account” means that some of the credentials you entered upon login are incorrect - it could be account number, password or the trading server. 

Double-check your access data and try to sign in again. 

“No connection to Nozax-Real” or “No connection to Nozax-Demo” indicates that your terminal is unable to establish a connection with the nearest access point. 

Check if your internet is working, then click on the connection status and select “Network rescan”. 

If the issue persists, please get in touch with our customer service.